Last updated October 5, 2026
Where our messages come from
- Account emails: the sign-up code when you register, and the password reset link when you ask for one. Sent only when you ask, always from an @nertz.app address.
- Game emails: the weekly winners note, and a table invite when a signed-in player opens a table and you have not played in the last hour. You can stop these at any time.
- Support replies: when you open a ticket, sent from support@nertz.app in the thread you started. A copy also appears under My tickets when you are signed in.
- Nothing else. There is no marketing list, no newsletter, no advertising email and no partner offer.
We will never ask you for
- Your password, a sign-in code, or a password reset code. A code is only ever typed into the game itself.
- Card details, a bank transfer, gift cards, cryptocurrency or any other payment. We never ask for payment by email, chat or message.
- Remote access to your device, or a phone call to verify your account.
- A move to another app, another website or a direct message to continue.
- A screenshot of your sign-in details, or your Google account password.
How to check a message
- 1Look at the full sender address, not just the display name. It should end in @nertz.app.
- 2Hover over a link (press and hold on a phone) and check the address really starts with https://nertz.app.
- 3Treat urgency, spelling mistakes, and any request for money or a code as a warning sign.
- 4If you are unsure, do not click anything. Open nertz.app yourself, check the notification bell, or write to us from the help centre.
If you replied to a fake message
- 1Reset your Nertz! password, and the password on your email account if you typed it anywhere.
- 2If you signed in with Google, review the apps with access to your account at myaccount.google.com and remove anything you do not recognise.
- 3Send us a ticket under "Safety, abuse & cheating" and tell us what happened, so we can watch the account.
- 4If money was involved, contact your bank or card provider straight away. We cannot recover a payment made to somebody else.
Where to report it
Send the message (or a screenshot of it) to support@nertz.app, or open a ticket and choose "Safety, abuse & cheating" then "A suspicious message claiming to be Nertz". Forwarded headers help us trace it.