A card, a score or a total looks wrong
What to check before reporting a score problem, and exactly what to include so we can trace the round.
Before you start
- Every round summary shows the breakdown: middle points, Kings captured, the Nertz bonus and leftover penalty. Start there, because a surprising total is usually one of those four numbers.
- Scores are worked out by our server from the state of the table when the round ends, not by the device in front of you.
Check the breakdown first
- 1Open the round summary and read the four parts for the player in question.
- 2Face cards (10, Jack, Queen, King) are worth 5, not 1. A pile of face cards adds up fast.
- 3Cards left in a Nertz pile are subtracted, so a round can end negative.
- 4Kings captured give 10 each, on top of the 5 points for playing the King.
- 5The Nertz bonus is 50, once per round, to the player who emptied their pile.
Then report it
- 1Open a ticket under "Rules & scoring", then "A score looks wrong".
- 2Give us your display name and the mode (solo or online).
- 3Say roughly when it happened, and what the score was against what you expected.
- 4Add a screenshot of the summary if you have one. It carries the numbers we need.
- 5We look at the stored round, tell you what we find, and correct anything that is genuinely wrong.
Things that look like bugs but are not
- A round ending suddenly: somebody emptied their Nertz pile first, which ends the round for everybody.
- A round ending with nobody moving: 25 quiet seconds ends the round and scores the table as it stands.
- A score that seems too low: face cards leave a Nertz pile costing 5 each.
- A match that did not end at the target: the round in progress always finishes before the match is decided.
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Where to go next
Still need help?
Tell us what happened and a person will read it. You will get a reference number, and the reply comes back in the same thread. If you would rather write from your own mailbox, support@nertz.app reaches the same place.