Report a bug or a problem
What to include when something in the game is broken, so we can reproduce it and fix it quickly.
Before you send
- 1Try a reload first. A surprising number of one-off problems clear with a fresh page.
- 2Check nertz.app/status to see whether we already know about it.
- 3Check the troubleshooting articles: "The game will not load", "There is no sound", "A card, a score or a total looks wrong".
What to include in the ticket
- What you were doing at the moment it went wrong: opening a table, dealing, playing a card, the round summary.
- What you expected and what happened instead.
- The device and browser, for example "iPhone 13, Safari" or "Windows 11, Chrome 120".
- The page you were on. The form adds it for you, and you can correct it.
- A screenshot if you have one. Attach it in the form.
- Whether it happens every time or only sometimes.
Good to know
You never need to include your password or any sign-in code. We will not ask for them.
What happens next
- 1You get a reference number on screen, and it is emailed to you when we can reach the address you gave us.
- 2We read every message. We do not give response times, because we would rather fix the game than promise a clock.
- 3If we need more detail, we reply in the same ticket, and you get a notification that there is a reply.
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Where to go next
Still need help?
Tell us what happened and a person will read it. You will get a reference number, and the reply comes back in the same thread. If you would rather write from your own mailbox, support@nertz.app reaches the same place.