Delete your account or ask for your data
How to download a copy of your data, have your Nertz! account, leaderboard history and notifications deleted, and how long it takes.
Before you start
- Deletion is permanent. If you want a copy of your scores first, tap "Download my data" in Settings: the file arrives straight away and nothing is deleted until you ask.
- You do not need to delete an account to stop game emails. The "Game emails" switch in Settings does that on its own. See "Which emails we send and how to stop them".
How to ask
You can also email support@nertz.app with the same request from the address on the account.
- 1In the game: open Settings from the game menu, choose "Delete my account and data", and confirm. The account and everything attached to it goes straight away.
- 2Prefer to ask us? Open the help centre and go to Contact support, or use the form at nertz.app/help/contact.
- 3There, choose "Account & sign-in", then "Delete my account or data".
- 4Sign in first if you can: it proves the request comes from the account owner and speeds everything up.
- 5Tell us whether you want deletion only, or an export of your data first, and whether you want your leaderboard history removed as well.
- 6Send it and keep the reference number we show you.
What gets deleted
- Your account and sign-in details.
- Your profile, match history, round history, lifetime stats and leaderboard entries.
- Your notifications, table invite records and support tickets (unless a ticket has to be kept for a legal or security reason, in which case we tell you).
- Your stored conversations with the help assistant and the Coach helpers. If you would rather keep your account and have only those conversations deleted, say so in the ticket and we will do that instead.
- Your saved game preferences are already only on your own device, so clearing your browser storage removes those.
What happens after
- 1We confirm we received the request and reply from the same ticket.
- 2Once confirmed, we delete the account and its stored records. We will tell you when it is done.
- 3Your device may still hold a signed-in token until you clear it. Open the game, sign out if you are still signed in, and clear the site data for nertz.app.
Good to know
If you asked for an export, you receive it before anything is deleted.
Your other privacy rights
You can take your data yourself: "Download my data" in Settings gives you one file with your account, scores, round history, tickets and stored helper chats, and the "Game emails" switch there is the one that stops those emails.
For anything else, such as access, correction, restriction or objection, ask us: our Privacy Policy at nertz.app/privacy lists every right and how to use it, we answer within one month, and the data requests page at nertz.app/data-requests collects them all in one place.
Common problems
Common problems
I cannot sign in to make the request.
Send the request from the email address on the account, or open a ticket and tell us the display name you use. We verify ownership before deleting anything.
I still appear on the leaderboard.
The leaderboard is built from saved match records. Once those are deleted, your entries go with them. It can take one more page load to disappear from a cached board.
I want to keep playing but hide from the leaderboard.
Tell us in the ticket and we will remove your leaderboard entries while leaving the account in place.
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Where to go next
Still need help?
Tell us what happened and a person will read it. You will get a reference number, and the reply comes back in the same thread. If you would rather write from your own mailbox, support@nertz.app reaches the same place.