Nertz (also called Pounce, Nerts or Racing Demon) is a fast card race. Every player has their own deck and races to empty a 15-card Nertz pile while building shared Ace-to-King piles in the middle of the table.

Is Nertz free to play online?

Yes. Nertz! at nertz.app is free and runs in your browser with no download. Play the computer at five levels or share a room code with family and friends.

How do you score in Nertz?

Cards you play to the middle score for you: Ace through 9 are worth 1 point, 10 through King are worth 5. Cards left in your Nertz pile count against you the same way. Capturing a pile with its King is +10, and going out (Nertz) is +50.

How many people can play Nertz?

Nertz! supports 2 to 32 players at one table — online with friends, or against up to 31 computer players.

Can I track my Nertz stats?

Yes. Sign in and every match is saved: win-rate, Nertz-call and capture trends over time, a recent-match log, and full match history with final scores for the whole table.

Contact support and what to include

Contact & tickets 2 min readLast updated October 3, 2026

Every way to reach us, what to include in a ticket, what never to send, and how to keep track of your request.

Four ways to get help

Help centre: nertz.app/help. Search first, since most answers are already written out in detail.
Help assistant: the floating button in the corner of every page. It answers from the articles and can hand you over to the ticket form.
Ticket form: nertz.app/help/contact. Pick a category, see the articles that usually solve it, then send us the details.
Email: support@nertz.app, if you would rather write from your own mailbox.

Good to know

We read every message. We do not publish response times, because we would rather be accurate than fast on paper, and a queue that is honest beats a promise we cannot keep.

What to include

What you were doing, and what happened instead.
Your display name and the mode (solo or online) for anything about a game.
The device and browser, for example "iPhone 13, Safari".
The page you were on. The form fills it in for you.
A screenshot if one helps.
Your reference number, if you are writing about an earlier ticket.

What never to send

Your password, or any sign-in or reset code.
Card or bank details. We never ask for payment details by email, chat or message.
Somebody else's personal information.
Anything you would not want a support person to read. Real people read tickets.

How tickets work

1You get a reference number such as NZ-000123 on screen, and it is emailed to you when we can reach the address you gave us.
2If you are signed in, your ticket appears under "My tickets" where you can read the whole thread and reply.
3A reply from us notifies you, and the ticket stays open until it is resolved.
4You can reopen a resolved ticket at any time by replying to it.

Safety, security and privacy requests

Report abuse, cheating or offensive names under "Safety, abuse & cheating". Report a security vulnerability under "Security vulnerability", privately and before telling anyone else. Ask for your data, a correction or a deletion under "Privacy & data". All three reach the same place, and each one is handled by a person.

Was this helpful?

Track your ticket and reply to us 2 minWhat each ticket status means, how to read the thread, how to reopen a resolved ticket, and what guests can do.Contact & tickets Report a bug or a problem 1 minWhat to include when something in the game is broken, so we can reproduce it and fix it quickly.Safety & reporting Access, correct, export or delete your data 2 minHow to use your privacy rights: download a copy of your data yourself, fix something that is wrong, export your scores, or delete your account.Privacy & data How to spot a fake Nertz message 2 minNertz! only ever emails from @nertz.app, never asks for passwords or payment, and never moves a conversation to another app.Safety & reporting

Where to go next

Still need help?

Tell us what happened and a person will read it. You will get a reference number, and the reply comes back in the same thread. If you would rather write from your own mailbox, support@nertz.app reaches the same place.

Contact support All the ways to reach us